Shipping Rates
Simple, Transparent Pricing
Standard
$15
3-Day UPS or USPS Priority. Tracked. Insulated with cold packs.
Overnight
$30
Next business day. UPS Next Day Air or USPS Priority Express.
Free Shipping Threshold
Standard shipping is complimentary on all orders over $250. Overnight upgrade always available at $30.
Order Handling
Dispatch & Delivery Timeline
Orders placed before 2:00 PM ET Monday through Friday are dispatched the same business day. Orders received after 2:00 PM ET, on weekends, or on federal holidays ship the next business day. You receive a tracking number by email the moment your parcel scans in.
Order Confirmation
Within minutes of payment. Includes SKU details, batch information, and expected dispatch window.
Dispatch Notice + Tracking
Emailed the same day the package moves. Contains carrier link, tracking number, and estimated delivery date.
Delivery
Standard: 2-3 business days. Overnight: next business day by end of day. Signature required on orders over $500.
Cold-Chain Integrity
Every Shipment Ships Cold
Peptides degrade at ambient temperatures over extended periods. Every parcel — whether it contains one vial or twenty — ships in a rigid insulated cooler with reusable gel packs frozen to -20°C. Standard shipments arrive cold within the 72-hour transit window. Overnight shipments arrive within the 24-hour window with substantial gel-pack margin remaining.
Storage on receipt: Store lyophilized peptides at -20°C long-term or 2-8°C for short-term (within 30 days). Once reconstituted, refrigerate at 2-8°C and use within the compound-specific stability window.
Returns & Refunds
Research-Use Refund Policy
Because our products are shipped cold and intended for research use, we cannot accept returns of opened or unsealed vials. However, we stand behind every unit we ship. If any of the following occurs, contact us within 48 hours of delivery and we will issue a replacement or full refund at your election:
Damaged in Transit
Broken vial, cracked cap, compromised seal, or vial that arrived warm despite gel packs still being frozen.
Incorrect Item
Wrong compound, wrong strength, or wrong quantity shipped versus what was ordered.
COA Discrepancy
If independent third-party assay results deviate materially from the batch COA, we will refund and re-test the batch.
Lost Package
If tracking shows no movement for 7 business days beyond the estimated delivery date, we reship at no cost.
To initiate a refund or replacement, email team@sequencelabs.health with your order number, batch number (printed on the vial label), and photos of the issue (broken glass, warm packaging, incorrect label, etc.).
Restrictions
Where We Ship
Sequence Labs currently ships to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories. We do not ship internationally. Wholesale accounts serving licensed clinics or research institutions may qualify for freight-forwarding arrangements — contact wholesale intake to discuss.
Questions About Your Order?
Our team responds to shipping and returns inquiries within one business day. Batch documentation and COA copies available on request.